Frequently Asked Questions
Find answers to common questions about BugPinger and how it can help your development workflow.
General Questions
How does BugPinger work?
BugPinger provides a lightweight JavaScript snippet that you add to your website. This enables you to capture screenshots, highlight elements, and document issues as you build your projects. The feedback is organized into projects and tasks, which you can manage through our dashboard.
Can I integrate with other tools?
Yes! BugPinger integrates with AI coding tools like Cursor and popular development tools to enhance your workflow and automate issue resolution. We're constantly adding new integrations to make your development process smoother.
Is there a free trial available?
Yes, we offer a 7-day free trial on our Basic plan. We also have a freemium plan with essential features for developers and indie projects that you can use indefinitely at no cost.
Account & Billing Questions
How can I change my subscription plan?
You can upgrade or downgrade your subscription at any time from your account dashboard under Settings > Billing. Changes to a higher-tier plan take effect immediately, while downgrades will take effect at the end of your current billing cycle.
How do I cancel my subscription?
You can cancel your subscription at any time from your account dashboard under Settings > Billing. After cancellation, your account will remain active until the end of your current billing period, then automatically downgrade to the free plan.
Technical Questions
How secure is my data?
We take security seriously. All data is encrypted in transit and at rest, with enterprise-grade security features to protect your information. We follow industry best practices for data protection and regular security audits.
What browsers does BugPinger support?
BugPinger supports all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of these browsers for the best experience. Internet Explorer is not supported.
Is BugPinger available as a self-hosted solution?
Currently, BugPinger is only available as a cloud-based SaaS solution. We're exploring self-hosted options for enterprise customers. If you're interested in a self-hosted solution, please contact our sales team at sales@bugpinger.com.