Privacy Policy
Last Updated: April 22, 2025
1. Introduction
At BugPinger ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, applications, and tools (collectively, the "Services").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
2. Information We Collect
We collect several types of information from and about users of our Services, including:
- Personal Data: Personal Data refers to information that identifies you personally, such as your name, email address, and contact information.
- Billing Information: When you purchase premium features, we collect billing information including your name, billing address, payment method details, and transaction information. Your billing address may be used for tax calculation purposes.
- Usage Data: We may collect information about how you use our Services, including your IP address, browser type, pages visited, time spent on pages, and other usage statistics.
- Feedback Data: When you use our feedback collection tools, we collect the information you provide, including screenshots, annotations, comments, and technical metadata about your browser and system.
3. How We Collect Information
We collect information in the following ways:
- Direct Interactions: When you register for an account, subscribe to our Services, or communicate with us.
- Automated Technologies: As you interact with our Services, we may use cookies, web beacons, and other tracking technologies to collect information about your equipment, browsing actions, and patterns.
- Third Parties: We may receive information about you from third-party services, such as analytics providers and payment processors.
4. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, maintain, and improve our Services
- To process your transactions and manage your account
- To calculate and collect applicable sales taxes
- To comply with tax reporting and collection requirements
- To send you technical notices, updates, security alerts, and support messages
- To respond to your comments, questions, and requests
- To monitor usage patterns and analyze trends to enhance user experience
- To protect our Services and users from fraudulent, malicious, or illegal activity
5. Disclosure of Your Information
We may disclose your personal information in the following circumstances:
- Service Providers: We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf, including Stripe for payment processing.
- Tax Authorities: We may share your billing information with tax authorities or payment processors like Stripe Tax to calculate, collect, and remit sales tax as required by applicable laws.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, and that of our users or others.
6. Data Security
We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
For payment processing and tax calculations, we use Stripe, a PCI-DSS compliant payment processor, to ensure your payment information is handled securely.
7. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to rectify inaccurate personal information
- The right to request the deletion of your personal information
- The right to restrict the processing of your personal information
- The right to data portability
- The right to object to the processing of your personal information
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Services and to hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
9. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
10. Data Retention
We retain your personal information only as long as necessary to provide you with our Services and for legitimate business purposes, such as maintaining your account, complying with legal obligations (including tax and financial record-keeping requirements), resolving disputes, and enforcing our agreements.
For tax compliance purposes, we may retain billing information and transaction records for a minimum of 3-5 years as required by applicable tax laws.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or tax-related inquiries, please contact us at:
Email: privacy@bugpinger.com